At COWPL, we are committed to maintaining the privacy and protection of your personal information. This Privacy Policy outlines how we handle your data, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and ensures transparency across all our logistics and communication channels.
1. Who We Are
COWPL is an Australian freight forwarding company headquartered in Queensland, providing logistics coordination for businesses across Australia and internationally. This policy applies to all interactions with our website, digital services, and communication platforms.
Business Name: COWPL
Address: 15 Cam Ln, Annerley QLD 4103, Australia
Phone: +61 7 3843 9201
Email: info@cowpl.com
2. What Personal Information We Collect
We may collect personal data when you contact us, fill out forms, or request a service. This includes:
Full name
Email address
Phone number
Business name (if applicable)
Shipping or enquiry details
Any messages or attachments submitted via contact forms
This information helps us provide accurate responses and service coordination.
3. How We Use Your Information
Your personal data is used solely for business and service-related purposes. This includes:
Responding to enquiries and providing requested services
Issuing quotes and following up on shipments
Managing internal records related to freight forwarding
Improving the usability and functionality of our website
Communicating relevant service information and updates
We do not sell, lease, or disclose your personal information to third parties for commercial use.
4. How We Store and Protect Data
We take reasonable technical and organisational measures to protect the security of your information. All data is stored securely using encrypted digital platforms, with access limited to authorised staff.
Secure Australian-based hosting
Role-based system access
SSL encryption on all web forms
Data regularly reviewed for accuracy and relevance
We retain personal data only as long as necessary for operational and legal purposes.
5. Cookies and Website Analytics
COWPL uses cookies to optimise site functionality and user experience. These cookies do not collect personal data unless you provide it voluntarily via forms.
We may use analytics tools to understand visitor behaviour, such as:
Time spent on pages
Device type (mobile/desktop)
Anonymous user paths through the site
This helps us improve the content structure and navigation without identifying individual users.
6. Third-Party Services
COWPL may use secure and reputable third-party services to manage website performance and communication (e.g., hosting, analytics, email platforms). These providers are contractually required to handle data in accordance with privacy standards and are selected for their compliance practices.
7. Accessing and Updating Your Information
If you believe that any personal data we hold is incorrect or outdated, you are welcome to contact us. We aim to ensure your information is accurate, complete, and up-to-date.
📧 Email us at info@cowpl.com with your request and we’ll respond within a reasonable timeframe.
8. Policy Changes
We may occasionally update this Privacy Policy to reflect changes in law or services. Updated policies will always be available on our website, with the revision date listed above. We encourage you to review this page periodically.
9. Contact Us
For any privacy-related questions or concerns, please feel free to contact us:
COWPL
15 Cam Ln, Annerley QLD 4103, Australia
📞 +61 7 3843 9201
📧 info@cowpl.com
We are committed to ensuring your personal information is handled with care, respect, and transparency.